Effective Date: 1st January 2025
Website: https://beastofhercules.com
Business Name: Arkuno
Contact Email: enquiry@beastofhercules.com

Thank you for shopping with Arkuno. We are committed to delivering high-quality wellness products and excellent customer service. This policy outlines the terms under which you may request a return, exchange, or refund for Beast of Hercules Capsules, our consumable herbal wellness supplement.

📦 1. Nature of the Product

Beast of Hercules Capsules are consumable wellness supplements. Due to health, safety, and hygiene concerns, we enforce a strict no-return policy except in specific, verifiable cases described below.

✅ 2. Eligibility for Return or Refund

We only accept return or refund requests under the following conditions:

Important: All claims must be supported by a clear unboxing video showing the package being opened and the issue clearly visible.

🕒 3. Timeframe to Raise a Request

• You must raise your return or refund request within 24 hours of delivery.

• Requests made after 24 hours may be declined for quality assurance reasons.

🔁 4. Return & Refund Process

To request a return or refund:

1. Email us at: enquiry@beastofhercules.com
   Subject Line: Return Request – Order #[YourOrderID]

2. In your email, include:

   • Full Name

   • Contact Number

   • Order ID

   • Description of the issue

   • Attach the unboxing video and photos

3. Our support team will review and verify your claim within 2–3 business days.

4. If your request is approved:

   • We will arrange for pickup or instruct you to safely dispose of the damaged product.

   • A full refund will be issued to your original payment method within 7 business days.

💰 5. Refund Details

Note: Timelines may vary depending on your bank or payment provider.

🚚 6. Return Shipping Costs

• If your return is approved, Arkuno covers the return shipping costs.

• No restocking or service fees are applied if the issue is on our side.

📋 7. Conditions for Refund Denial

We reserve the right to deny a refund in the following situations:

• The product has been opened, tampered with, or used.

• The return request is made after 24 hours of delivery.

• The customer fails to provide proof (video/photo) of the issue.

• The customer misuses the product or violates our Terms of Service.

🤝 8. Fair Use Notice

This policy is intended to protect both customers and our business.
Repeated abuse (e.g., false claims or excessive returns) may result in refusal of future orders or refunds.

📞 9. Customer Support & Grievances

For any return, refund, or related concern:

• 📧 Email: enquiry@beastofhercules.com

• 📆 Hours: Monday to Saturday, 10:00 AM – 6:00 PM

• 👤 Grievance Officer: Team Arkuno

• 🕒 Response Time: Within 3–5 business days

Physical return address will be provided only after claim approval.

📌 10. Policy Updates

This Refund & Return Policy is subject to updates without prior notice.
The latest version will always be available at: https://beastofhercules.com